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Australian Airports Association
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15 October 2015
The prestigious AAA National Airport Industry Awards were presented at the AAA Gala Dinner in Hobart last night acknowledging airports and organisations achieving excellence within Australia’s airport industry.

This year the AAA received 79 nominations across the three categories:
  • Airport of the Year
  • Corporate Project of the Year
  • Airport Innovation and Excellence
The judging panel was impressed with how airports and organisations around the country are undertaking projects in such innovative ways.

Download the Awards Booklet for details on all the projects nominated for 2015.

Airport Innovation and Excellence Awards

This year the AAA introduced five new award categories to recognise innovation and excellence across the Australian airport industry. The AAA received 37 nominations across the following categories:
  • Customer Experience
  • Operations
  • Commercial
  • Environmental Management
  • Infrastructure Development
Customer Experience Award

The nominees were:
  • Brisbane Airport - Digital Departure Card
  • Canberra Airport - "Here To Help” Campaign
  • Darwin International Airport - Terminal Expansion Project
  • Learmonth Airport - Improving the Customer Experience – Ningaloo Aquarium and The Learmonth Story
  • Perth Airport - Public Art Program
  • Sunshine Coast Airport - International Passenger Facilitation

Congratulations to Canberra Airport for their “Here to Help” Campaign

Canberra Airport has been running its customer service program under the banner “Here to Help” for more than three years. Among other features, the initiative incorporates real time interactive customer service features on the website, Australia’s first enclosed, air conditioned taxi lounge, a concourse touch screen information kiosk, bike racks and storage and “Airwaves”, a highly successful six week festival featuring live local music, food and beverages.  In the 2014/15 period, new offerings were introduced, including “Find your Car” licence plate recognition software used by car parking officers to assist passengers in finding their car in multi-storey car parks.
Operations Award

The nominees were:
  • Brisbane Airport - Welcoming the World for the G20
  • Brisbane West Wellcamp Airport - Airport Operations Staff Innovation
  • Canberra Airport - Airport Safety Week Initiatives
  • Emerald Airport - ISO/ARO/WSO Relief Initiatives
  • Onslow Airport - Journey to RPT
  • Perth Airport - Xovis Passenger Tracking Technology
  • Port Headland International Airport - Airport Expansion for International RPT Services
  • Sunshine Coast Airport - International Passenger Facilitation
  • Sydney Airport - Early Bag Storage and Make-Up Expansion Project
Congratulations to Sydney Airport for their Early Bag Storage and Make-Up Expansion Project

Sydney Airport’s early bag storage and make-up expansion project is an Australian airport first; introducing innovative new technology to Sydney Airport’s International terminal baggage handling system. This significant $43 million investment has created 60 additional make-up positions and an early bag store with the capacity to fit more than 1,250 bags. For the first time in Australia, the project enables Sydney Airport to offer international airlines all day check-in for passengers, with the ability to remove the traditional three hour check-in timeframe. The baggage handling system is now more reliable, efficient, accurate and environmentally friendly.


Highly Commended - Brisbane Airport

The projects were of such a high standard that the judges awarded a Highly Commended to Brisbane Airport for the G20 Operation.
Commercial Award

The nominees were:
  • Adelaide Airport - 30 Year Vision
  • Brisbane Airport - International Terminal Retail Upgrade Project
  • Darwin International Airport - Terminal Expansion Project
  • Gold Coast Airport - Retail Promotions Fund – Win an Audi/Airport Team Rewards Project
  • Sunshine Coast Airport - International Passenger Facilitation
  • Sydney Airport - Global Duty Free Tender
Congratulations to Darwin International Airport for their Terminal Expansion Project

Darwin Airport’s $75 million redevelopment has delivered a state of the art facility on par with the best airports in Australasia. With Darwin’s unique sense of place, character and cultural heritage now strikingly showcased within the new terminal, the project has created a priceless community and economic asset. The growth of Darwin Airport reflects the growth and future prospects of Darwin and Northern Australia. Contemporary approaches to contract and construction management were the stand out features of this project, along with the engineering challenges of how the long, narrow terminal was expanded while maintaining normal 24/7 airport operations.
Environmental Management Award

The nominees were:
  • Adelaide Airport - Reduction of Carbon Emissions
  • Brisbane Airport - New Parallel Runway – Dredging and Reclamation Phase
  • Canberra Airport - Resource Reduction Program
  • Karratha Airport - Hydraulic Upgrade including Waste Water Treatment Plant
  • Perth Airport - Enhanced Environmental Noise Management
  • Sunshine Coast Airport - Airport Expansion Project Environmental Impact Statement
  • Sydney Airport - Environmental Strategy – Sustainability Report and Level Two Airport Carbon Accreditation
Congratulations to Canberra Airport for their Resource Reduction Program

For the past five years Canberra Airport has run a tri-generation plant that produces electricity, heating and cooling. The airport was among the first in the world to install the technology and in recent years the two wings of the terminal building were connected allowing them to power each other and export electricity back to the grid. In 2014/15 work continued to refine and build on water and energy resources reduction by introducing an Energy Management Reduction Task Force; comprising mechanical and energy contractors and building management system operators. Daily energy use is monitored across the whole of the airport operation.


Highly Commended - Adelaide Airport

The judges were impressed with the efforts airports are going to consider the environment as part of their daily operations and as such have awarded a Highly Commended to Adelaide Airport for their Reduction of Carbon Emissions.
Infrastructure Development Award

The nominees were:
  • Brisbane Airport - Domestic Southern Apron Expansion
  • Brisbane West Wellcamp - Runway and Terminal Construction as well as the Design and Installation of Airfield Ground Lighting Project
  • Kununurra Airport - Runway and Taxiway Intersections Asphalt Surfacing
  • Mackay Airport - Ibis Mackay Airport Hotel
  • Melbourne Airport - Airline Lounge and Transit Expansion
  • Onslow Airport - Terminal Development
  • Perth Airport - Development of Perth Airport’s Ultimate Vision
  • Sunshine Coast Airport - Airport Expansion Project Environmental Impact Statement
  • Sydney Airport - Ground Transport Solutions Project T1-2A
Congratulations to Brisbane West Wellcamp Airport for their Runway and Terminal Construction as well as the Design and Installation of Airfield Ground Lighting Project

The award winning 8,400m2 modern, architecturally designed Wellcamp Airport terminal is the anchor tenant for a world class 500ha business park in Toowoomba. Some of the key features include B747 capable code 4E runway; medium intensity LED runway lighting; apron and turning nodes constructed using earth friendly concrete, saving over 6,600 tonnes of carbon; energy efficient computer controlled lighting systems; smart phone and ipad controlled lighting, air conditioning and wildlife management and future proof design which includes 10 check-in counters, 4 gates and room to grow in every direction.

Airfield ground lighting remains an essential visual aid for pilots around the world and regulatory awareness of the differences between halogen and LED lights is slowly growing. Safegate was engaged by Wagner Investments to supply and install new LED airfield ground lighting facilities at Wellcamp Airport. These facilities included primary and secondary cabling, LED runway lighting, LED taxiway lighting and LED apron edge lighting, amongst others. By investing in the long term benefits of LED airfield ground lighting, Wellcamp Airport is truly modernising its airfield, taking the first step towards greater efficiencies and significant savings.

Corporate Project of the Year

Corporate Project of the Year

The AAA received 11 nominations from AAA Corporate Members for projects completed during the period 1 July 2014 through 30 June 2015.


The nominees were:
  • Aviation Projects - Airport Protection at Mackay Airport
  • Boral Asphalt - Bituminous Surfacing Expertise at Brisbane West Wellcamp Airport
  • Department of Planning, Transport and Infrastructure (South Australia) - Airport Master Planning Project
  • Downer Infrastructure - Runway Microsurfacing at Christmas Island Airport
  • Fulton Hogan - Development of the “Jet Range” of Airport Asphalt Products
  • ISS Facility Services - ISS ARO/WSO Relief Initiative at Emerald Airport
  • RATE -Melbourne Airport T3 Aerobridges
  • Safegate - Design and Installation of Airfield Ground Lighting
  • SNP Security - VET Accreditation and Implementation of the AVI20613 Certificate II in Aviation Transport Protection (Passenger/Non Passenger Screener) Qualification
  • The Airport Group - “Whole of Project” Procedure Design Services for Airservices Australia Removal of Conventional Navigation Aids Project
  • West Coast Civil - Taxiway C Extension at Perth Airport
Congratulations to the Department of Planning, Transport and Infrastructure (South Australia) for their Airport Master Planning Project

The project included the development of a regional master plan template and guidance material, based on the Australian Airports Association template. This is the first time such a comprehensive and co-ordinated approach to master planning of 19 regional airports has been attempted. Councils and airport owners were encouraged to use a more strategic approach to their planning processes in analysing the current status and importance of the airports for the community. Of the 19 registered aerodromes, 15 managed to develop final draft Master Plans within the six month time frame and these are currently in the council consultation process.


Highly Commended - Fulton Hogan
The judges were impressed with how so many corporate projects were of such a high standard that the judges awarded a Highly Commended to Fulton Hogan for the Development of the “Jet Range” of Airport Asphalt Products.

Airport of the Year

Small Regional Airport of the Year

The nominees were:
  • Horn Island Airport - Airport Chapel Project
  • Kerang Aerodrome - Aerodrome Upgrade
  • Latrobe Regional Airport - Pavement, Infrastructure and Environmental Upgrades
  • Onslow Airport - Terminal Development
  • Stawell Airport - Stage 4 Upgrade Project
  • Toowoomba Aerodrome - Itinerant Apron Upgrade and Taxiway B/C Upgrade
  • Warrnambool Regional Airport - Airside and Landside Infrastructure Project
Congratulations to Horn Island Airport for their Airport Chapel Project

A new departures terminal was constructed on Horn Island in August 2014. As a result, the old terminal building was now not in use. Council made the decision to convert the building into a Chapel for use by Torres Strait families. Locals have contributed to the works which include installation of air conditioning, relining and sheeting, construction of an altar and trestle table, donation of floral decorative pieces, construction and erection of a cross inside the /Chapel and donation of plants and suggestions for the landscaping design. This is a fantastic example of positive community engagement to meet the needs of those using the airport.
Large Regional Airport of the Year

The nominees were:
  • Albury Airport - Runway Lighting System Upgrade
  • Brisbane West Wellcamp Airport - Terminal and Airport Development
  • Coober Pedy Airport - Runway Widening and Resurfacing
  • Dubbo City Regional Airport - Runway Resealing
  • Essendon Airport - Community and Stakeholder Engagement during the 08/26 Runway Overlay Project
  • Geraldton Airport - Sterile Lounge Security Screening Facility
  • Gladstone Airport - Runway 10/28 Upgrade
  • Hamilton Island Airport - Runway Overlay
  • Kununurra Airport - Runway and Taxiway Intersections Asphalt Surfacing
  • Narrabri Airport - Pavement and Lighting Upgrade
  • Newman Airport - Runway Overlay to PCN Requirements
  • Orange Airport - Airport Expansion Project
  • Port Augusta Airport - New Airport Terminal Building
  • Whitsunday Coast Airport - International Export Hub Master Plan and Feasibility Study
  • Whyalla Airport - Airport Re-Development
Congratulations to Brisbane West Wellcamp Airport for their Terminal and Airport Development

Wellcamp Airport is the first greenfield public airport built in Australia since Tullamarine. It is also the first 100% privately funded greenfield public airport ever built in Australia. The award winning, modern architecturally designed terminal is the anchor tenant for a world class 500 hectare business park. Some features of the airport include future proof design with 10 check in counters, four gates and room to grow in every direction. The modern and bright energy efficient terminal boasts fully automated lighting systems which work on sunlight hours and are adjusted in line with the time of the year.


Highly Commended - Whyalla Airport
The projects in this category were such an incredible high standard that the judges awarded a Highly Commended to Whyalla Airport for their Airport Re-Development.
Major Airport of the Year

In a departure from previous years where major and capital city airports were judged on specific projects, entrants are now judged on six criteria: customer experience, operations, commercial, environmental management, community engagement and infrastructure management.

The nominees were:
  • Launceston Airport
  • Mackay Airport
  • Sunshine Coast Airport
Congratulations to Launceston Airport

Launceston Airport completely overhauled the airport entrance and exit, internal road systems and improved commercial vehicle management. This $5 million project was completed in February and also involved providing expanded long term parking complete with an undercover area.
 
Improved commercial returns are already being delivered by the new airport’s parking services, particularly the undercover facility, which has been highly regarded through the media. Launceston Airport also completed the build of a new suite of terminal office accommodation on time and within budget. The $1 million project has created 630sqm of new office accommodation through refurbishment of unused area.
Capital City Airport of the Year

Capital city airports were also judged on the six criteria: customer experience, operations, commercial, environmental management, community engagement and infrastructure management.

The nominees were:
  • Adelaide Airport
  • Brisbane Airport
  • Darwin International Airport
  • Melbourne Airport
  • Sydney Airport
Congratulations to Brisbane Airport

Brisbane Airport has developed an Australian, if not world first “Digital Departure Card” solution that saves time, streamlines processing and helps reduce anxiety associated with departure formalities, especially for non-English speaking travellers. Close collaboration with the Queensland University of Technology has resulted in the development of the card.
 
Last year Brisbane hosted the G20 Summit, the most significant meeting of world leaders Australia has ever accommodated. Planning for this event began in 2013 with two main objectives being identified early on. They were to facilitate the safe, secure and dignified arrival and departure of G20 leaders and delegates through Brisbane Airport, whilst maintaining high level border and aviation security and to maintain business as usual operations for passengers and services. An “airport within an airport” was purpose built to host the G20 arrivals and departures and all logistics, customs and immigration requirements were facilitated.
 
Brisbane Airport has also undergone a $45 million transformation of the International Terminal which includes the showcasing of local food and products which are uniquely Brisbane and Queensland oriented. The new walk-through Duty Free stores have contributed to a 40 per cent increase in sales since 2013.

SITA Innovation Award

STIA was the Platinum Dinner sponsor for the third consecutive year. The SITA award for the Airport Innovation and Excellence – Technology was awarded to:

Perth Airport for their Xovis Passenger Tracking Technology

Perth Airport has become the first in Australia to successfully implement Xovis passenger tracking technology.  This can be used to anonymously analyse passenger flows and queue wait in real time. It allows the airport to determine the direction of flow, processing times and even has the capability to provide an instant alert when a particular area reaches a predetermined capacity. The data can be used to identify “pinch points” in the customer journey, which can then be addressed by airlines, security providers, border agencies etc. Once a suitable amount of data has been collected, predictive technology can be used to assist with flight scheduling and staffing.

Distinguished Service Award

A special Distinguished Service Award was presented to outgoing AAA National Chairman Stephen Goodwin, for his commitment and significant contribution to the AAA and wider airport community during his tenure as AAA National Chairman between 2011 and 2015.

Stephen has led the AAA through a period of transformation since his appointment in 2011. During that time, the AAA’s contribution to the development of Australia’s airports industry, its services to members, and advocacy to government and regulatory stakeholders has grown significantly.
 

Outstanding Contribution To The Industry Award

Dennis Chant received the Outstanding Service to the Industry Award for his commitment and dedication to the Australian airport industry.

Dennis is the Managing Director of Queensland Airports Limited (QAL), operators of Gold Coast, Townsville, Mount Isa and Longreach airports and has over 45 years’ experience in the aviation, maritime and tourism industries in Australia and internationally.

Dennis received this award for his notable achievements during his 16 years with QAL, including negotiating the acquisition of Townsville, Mt Isa and Longreach airports to make QAL the largest operator of regional airports in Australia, and having Gold Coast Airport declared an international gateway.
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